USE CASE · OPS / LOGISTICS

Supplier check-in.

Daily cron asks OpenPhn to call five suppliers about open POs. Typed outcomes land in Google Sheets. The ops team reviews five JSON rows instead of making fifteen calls.

OUTCOME SCHEMA

What comes back.

Declare the shape up front. OpenPhn fills every field it can, leaves optional fields null when it can't, and flags low-confidence extractions.

  • ◆Batch dispatch across a supplier list in one API call
  • ◆Idempotent — safe to re-run a whole daily batch
  • ◆Extracts tracking numbers + ETAs even from voicemail recordings
OUTCOME SCHEMA
{
  order_id:        { type: "string" },
  ships_today:     { type: "boolean" },
  eta_date:        { type: "date",      optional: true },
  tracking_number: { type: "string",    optional: true },
  backordered:     { type: "boolean",   optional: true },
  contact_name:    { type: "string",    optional: true },
}
THE FULL CALL

From objective to outcome.

REQUEST
import { OpenPhn } from "openphn"
const client = new OpenPhn({ apiKey: process.env.OPENPHN_KEY! })

const call = await client.calls.create({
  to: "+14155551234",
  objective: "Ask about PO A-14421 with Apex Bearings. Confirm if it ships today; if not, get the ETA and any tracking number.",
  outcomeSchema: {
  order_id:        { type: "string" },
  ships_today:     { type: "boolean" },
  eta_date:        { type: "date",      optional: true },
  tracking_number: { type: "string",    optional: true },
  backordered:     { type: "boolean",   optional: true },
  contact_name:    { type: "string",    optional: true },
},
  consentType: "existing_business_relationship",
})

// call.outcome: order_id, ships_today, eta_date, tracking_number, backordered, contact_name
WEBHOOK BODY · outcome
{
  "order_id": "A-14421",
  "ships_today": true,
  "eta_date": "2026-04-17",
  "tracking_number": "1Z999AA10123456784",
  "backordered": false,
  "contact_name": "Jamie at Apex"
}
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