USE CASE · SALES / LEAD QUAL

Lead qualification.

Inbound lead fills out a form. Your agent fires a qualification call within 60 seconds. OpenPhn extracts BANT signals and scores. Your CRM gets a hot/warm/cold tag and a transcript link.

OUTCOME SCHEMA

What comes back.

Declare the shape up front. OpenPhn fills every field it can, leaves optional fields null when it can't, and flags low-confidence extractions.

  • ◆Speed-to-lead under 60 seconds end-to-end
  • ◆Structured disposition + transcript URL in the webhook
  • ◆Never leaves a voicemail for leads marked Do-Not-Contact
OUTCOME SCHEMA
{
  qualified:       { type: "boolean" },
  budget_usd:      { type: "number",   optional: true },
  timeline:        { type: "enum", values: ["immediate", "30d", "90d", "research"], optional: true },
  decision_maker:  { type: "boolean",  optional: true },
  pain_point:      { type: "string",   optional: true },
  disposition:     { type: "enum", values: ["hot", "warm", "cold", "disqualified"] },
}
THE FULL CALL

From objective to outcome.

REQUEST
import { OpenPhn } from "openphn"
const client = new OpenPhn({ apiKey: process.env.OPENPHN_KEY! })

const call = await client.calls.create({
  to: "+14155551234",
  objective: "Qualify this inbound lead for our enterprise SaaS. Confirm budget, timeline, decision-maker status, and primary pain. Return disposition.",
  outcomeSchema: {
  qualified:       { type: "boolean" },
  budget_usd:      { type: "number",   optional: true },
  timeline:        { type: "enum", values: ["immediate", "30d", "90d", "research"], optional: true },
  decision_maker:  { type: "boolean",  optional: true },
  pain_point:      { type: "string",   optional: true },
  disposition:     { type: "enum", values: ["hot", "warm", "cold", "disqualified"] },
},
  consentType: "existing_business_relationship",
})

// call.outcome: qualified, budget_usd, timeline, decision_maker, pain_point, disposition
WEBHOOK BODY · outcome
{
  "qualified": true,
  "budget_usd": 50000,
  "timeline": "30d",
  "decision_maker": true,
  "pain_point": "Compliance review bottleneck",
  "disposition": "hot"
}
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